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About the TEC
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Customer Satisfaction Survey
About the TEC
Overview
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Texas Ethics Commission
What was the nature of your contact with us?
Request copy of Reports/Contributions
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Campaign Finance Filings
Certificate of Interested Parties
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Other
Facilities
How satisfied are you with the accessibility of the Commission's facilities?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
How satisfied are you with the cleanliness of the Commission's facilities?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
How satisfied are you with the Commission's facility and how adequately it was equipped for your needs?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
How satisfied are you with the way the Commission’s location is clearly defined by use of signs and the easiness to locate?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
Staff
How satisfied are you with the helpfulness of the Commission's staff and their willingness to assist you?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
How satisfied are you with the friendliness and courteousness of the Commission's staff members?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
How satisfied are you with the Commission’s staff members' knowledgeability on topics and their ability to answer your questions?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
How satisfied are you with the Commission’s staff members adequately identifying themselves by name or through the use of name plates/tags?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
Communications
How satisfied are you with the trouble-free process of communication with the Commission?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
How satisfied are you with the efficiency of communicating with the Commission?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
How satisfied are you with the Commission’s ability to route your phone call, email, or letter to the proper person?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
How satisfied are you with the Commission’s overall communication process in including toll-free telephone access, your average time spent on hold, call transfers, and access to a live person, letters, email, and any applicable text messaging or mobile applications?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
Website
How satisfied are you with the Commission website’s display of clear and adequate information as on the services and programs provided?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
How satisfied are you with the organization and ease of the Commission’s website?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
How satisfied are you with the accessibility of the Commission’s website through the use of a mobile device?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
How satisfied are you with the location of contact and complaint information on the Commission’s website?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
How satisfied are you with the easiness of finding the Commission’s physical location on the website?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
Complaints
How satisfied are you with how the Commission handles customer service complaints including how easy and timely the complaints are addressed?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
Timeliness
How satisfied are your with the timely manner in which the Commission answered your written and/or verbal questions?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
How satisfied are you with the timely manner in which the Commission assisted you when you visited our office in person?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
Printed Information
How satisfied are you with the Commission’s brochures, forms, and instructions available online, or in print, and how they provide thorough and accurate information?
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
Overall
Please rate your Overall Satisfaction with the Texas Ethics Commission.
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
Not Applicable
No Answer
Comments
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